Refund and Returns Policy

Returns
– We accept returns within 14 days of receipt, provided the item is in new, unused, and undamaged condition.
– Items must be returned in their original packaging, with all components and documentation included.
– Items that show signs of assembly, installation, or use may not be eligible for a full refund, and a deduction may apply based on the condition upon return.
– Return shipping costs are the responsibility of the customer.

Refunds
– Refunds will be issued within 30 days of receiving and inspecting the returned item.
– Any delivery costs we incurred in sending the item to you will be deducted from the refund amount unless the return is due to a fault or error on our part.
– Refunds are processed through the original payment method.

Damaged or Faulty Items
– If your item arrives damaged or is faulty, please notify us within 48 hours of delivery.
– We may request photos of the damage to assist with processing the return or replacement.
– For confirmed faulty items, we will cover the return shipping cost and provide a replacement or full refund.

Non-Returnable Items
Certain items may not be eligible for return due to hygiene, customization, or other specific reasons. Please contact us for clarification if you are unsure.

Return Process
1. Contact us via email to initiate a return and receive instructions.
2. Pack the item securely and include your order details.
3. Ship the item using a trackable service. We are not responsible for returns lost in transit.

Exchanges
We do not offer exchanges at this time. Please place a new order for the desired item and return the original item for a refund, if eligible.

Important Notes
– All returns must be authorized by our team before shipping.
– Refund and return terms are additional to and do not affect your statutory rights.