We aim to make the returns process as smooth as possible. Please read the following carefully to understand our policy and ensure a hassle-free return experience.
General Returns Policy
- Items can be returned under distance selling regulations if they are unused, in original packaging, and in resaleable condition.
- Return requests must be made within 14 days of receiving your order.
- The buyer covers return postage costs.
- Shipping costs are non-refundable on returned orders due to mistakes or a change of mind.
- Mistakes and Refunds: If you ordered something by mistake, we can only offer a refund for the item itself. Shipping costs aren’t refundable, and if your order drops below the £100 free shipping threshold, we’ll deduct the original shipping cost from your refund. Should a different part be required, please place a new order.
Returns for Parts
- All unused parts in original packaging are eligible for return.
- Refunds will be issued minus the initial shipping costs:
- Small parts (under 2kg) – £5 deduction
- Large parcels (e.g., engines, frames, front suspension, wheels) – £10 deduction
Important Notes on Returns
- Carburettors that have been used (even slightly) cannot be returned. They must be in unused condition for resale.
- All returned items will be inspected upon arrival. If an item is found to be used or installed, it will be returned to the customer at their expense.
- If a return causes your original order to fall below the £100 free shipping threshold, the initial shipping cost will be deducted from your refund.
Faulty Items
- If you receive a faulty item, email us a picture and description of the issue before returning it.
- Once we receive the faulty item, we will inspect and test it before issuing a refund or replacement.
How to Return an Item
- Include a note with your order number, name, or a copy of your invoice.
- Ensure the item is securely packaged to avoid damage in transit.
- Use a tracked shipping service and consider insurance for high-value items.
- Send your return to:
Pit Bike Shop – Returns
Unit 19b, Sovereign Works
Deepdale Lane
Dudley, West Midlands
DY3 2AF
Processing Time
We aim to process returns and refunds within 3 working days of receiving the goods.
For any return-related queries, please contact us via the contact form at the base of the website or reply directly to the original order email.